Sales Agreement

Sales Agreement

Commercial title:
Motif jewelery san.tic A.Ş.
Molla Fenari Mah. Swordsmen st. No:53 Eminönü, Istanbul

Phone: +90 212 520 03 87
E-Mail Address: [email protected]
Mersis Number:

Name and surname      :
Telephone             :
E-mail address :

Hereinafter referred to as "BUYER".


The subject of this contract is the BUYER's use of the SELLER's www. robertobravo.com (“Website”) is to 
determine the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on
the Protection of Consumers and the Distance Contracts Regulation, regarding the sale and delivery of the product
 whose qualities and sales price are specified below, ordered electronically from the Website.


Name, Quantity, Sales Price Including VAT and Delivery Information of the Products are as stated below.

4.1 BUYER shall be informed on the Website about the basic characteristics of the product subject to the contract,
the sales price and payment method including all taxes, delivery and the fact that its expenses will be covered by 
the BUYER unless otherwise stated, the period in which the delivery will be made and the full commercial name, 
full address and contact information of the SELLER. He declares that he has read the information and is informed,
that he has obtained accurate and complete information about the conditions for exercising the right of withdrawal,
and that he has given the necessary confirmation electronically.
BUYER can convey his/her requests and complaints using the communication channels mentioned above.
Complaints and requests will be responded to by the SELLER customer services as soon as possible.
BUYER; By confirming this contract electronically, before the conclusion of distance contracts, the title, address,
contact information, MERSİS number that must be given to the BUYER by the SELLER, basic features of the products
ordered, the sales price of the products including all taxes, payment and delivery information, right of withdrawal and
He/she confirms that he/she has obtained accurate and complete information about the procedure and conditions of use of the 
right of withdrawal.

4.2 The product subject to the contract will be delivered to the BUYER or the person/organization at the address indicated
within the period specified in the preliminary information on the Website, depending on the distance of the BUYER's 
residence for each product, provided that it does not exceed 30 (thirty) days from the order date.

4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER
cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4 The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to 
any problems that the cargo company may encounter during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for the delivery of the product subject to the contract in a sound,complete and
in accordance with the qualifications specified in the order.

4.6 During the process of offering the product for sale on the Website, product price, product description, product
quality, etc. may be altered due to technical errors or material errors. In case of an error in the specifications,
the SELLER has the right to cancel the order and return the collected amounts to the BUYER in accordance with the 
relevant legislation.

4.7 www. Due to the fact that the products offered on the robertobravo.com Website are handmade and the ring sizes
ordered vary, weight, length, width, etc. may vary. There may be a difference of ± 10% in its properties after production.

4.8 If the SELLER cannot fulfill its contractual obligations in the event that it becomes impossible to fulfill the
product or service subject to the order, it will notify the BUYER in writing or via a permanent data recorder within three
days from the date of learning of this situation and will make all payments collected, including delivery costs, if any 
returns it within fourteen days at the latest from the date of notification.

4.9 In case it becomes impossible to fulfill the order and/or service at the end of the campaign period, the SELLER reserves
the right to supply different products of equal quality and price with the approval of the BUYER in order to fulfill its
contractual performance obligation.

4.10 After the delivery of the product, the relevant bank or financial institution does not pay the price of the product
to the SELLER due to the unfair or unlawful use of the BUYER's credit card, debit card and/or other payment systems offered
on the Website by unauthorized persons, not due to the BUYER's fault. In this case, the BUYER is obliged to return the product
to the SELLER within 3 (three) days, provided that it has been delivered to him. In this case, shipping costs belong to the BUYER

4.11 If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary
circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, the SELLER is
obliged to notify the BUYER of the situation. In this case, the BUYER has the right to cancel the order and terminate the
contract. In case of termination of the Contract, the SELLER is obliged to return all payments collected, including delivery
costs, if any, to the BUYER in cash and in lump sum within 14 (Fourteen) days following the receipt of the notice of termination.

4.12 In accordance with the 4th paragraph of Article 16 of the Distance Contracts Regulation No. 29188, which came into force
on 27.02.2015, in cases where it becomes impossible to fulfill the goods or services subject to the order, the seller or 
the provider will inform the consumer in writing or on a permanent data recorder within three days from the date of
learning of this situation. and return all payments collected, including delivery costs, if any, within fourteen days
from the date of notification.

4.13 In cases where the BUYER exercises his right of withdrawal or in cases where the product subject to the order cannot
be supplied for various reasons or in cases where a refund is decided to the BUYER by the decisions of the arbitration
committee, if the purchase is made by credit card and in installments, the SELLER pays the price of the product to the Bank at
once. . Regardless of the number of installments in which the BUYER purchased the product, the Bank repays the BUYER in
the same number of installments. For money transfer/EFT or payment at the door options, the refund will be made to the account
specified by the Consumer (the account must be in the name of the person at the billing address or in the name of the user
member) by wire transfer and EFT, by requesting the Consumer's bank account information.


BUYER has the right to withdraw from this Agreement within fourteen (14) days from the date of receipt of the product without
giving any reason and without paying any penalty.

However, legally, there is no right of withdrawal in contracts regarding the following goods/services, even if the product has 
not been used: a) Goods prepared in line with the BUYER's special requests or his personal needs and measurements (those made
special to the person/personal needs by making changes or additions), BUYER Including special products imported/procured from
within the country or abroad based on your order) b) cosmetics etc. and chocolate etc. Goods that are perishable or may expire
quickly, such as foodstuffs. c) Goods whose protective elements such as packaging, tape, seal, package have been opened after 
delivery and whose return is not suitable for health and hygiene. d) Goods that are mixed with other products after delivery 
and cannot be separated due to their nature. ) all services performed instantly in the electronic environment and all kinds of 
intangible goods delivered instantly to the consumer, g) goods or services whose prices change depending on fluctuations in the
financial markets and are not under the control of the seller/provider, h) services whose performance begins within the right 
of withdrawal period with the approval of the BUYER, and i) Other goods and services that are generally considered outside the 
scope of distance sales in accordance with the relevant legislation and cases where the BUYER purchases for commercial/professional purposes
j) The BUYER cannot exercise his right of withdrawal, especially for all rings, products that are produced in accordance with the 
BUYER's special requests and demands, or products that are personalized by making changes or additions, and products without 
workmanship, as they will be adjusted according to the finger size that the BUYER chooses during the order.[AHB1]

In cases where the right of withdrawal is possible, the BUYER is responsible by law for any changes or deteriorations that 
occur if the BUYER does not use the goods in accordance with its operation, technical specifications and usage instructions 
within the withdrawal period. Accordingly, if there is a change or deterioration due to not using the product in accordance 
with the usage instructions, technical specifications and operation until the date of withdrawal, the BUYER may lose his right
of withdrawal; In cases where it is accepted by the SELLER, a discount is made from the price of the product to be returned, 
equal to the change/deterioration. In cases where there is a right of withdrawal, the BUYER must send a clear notification to 
the SELLER in writing within the legal 14-day period that he/she has exercised his/her right of withdrawal. If the right in 
question is exercised within the period, the product must be sent to the above address of the SELLER within a maximum of 
ten (10) days, at the BUYER's expense. In this return process, the product must be delivered complete and undamaged, including 
its box, packaging and standard accessories, if any. Provided that the above-mentioned requirements are fulfilled by the BUYER,
within 14 days from the date of withdrawal notification to the SELLER, the product price and, if any, the costs of delivering
the product to the BUYER will be refunded to the BUYER in accordance with the payment instrument used when purchasing the 
product. BUYER's legal rights and responsibilities regarding the products after the withdrawal period and SELLER's rights and 
obligations from the BUYER, including contractual and legal collection-offset rights, including those related to reward points,
free/discounted/discounted sales, are also present and valid.


If the BUYER has a complaint about his order and/or the product subject to his order and/or any issue related to his order,
he can convey his complaints to the SELLER via the contact information specified above. Complaints submitted will be recorded,
evaluated and resolved by authorized units, and feedback will be provided as soon as possible. In addition, the BUYER can 
submit his complaints and objections to T.R. Within the monetary limits determined by the Ministry of Customs and Trade in
December every year, the consumer may submit his/her problems to the arbitration committee or consumer court in the place 
where he/she purchased the goods or services or where he/she resides.

SALES PERSON                  :
Commercial Name: Motif jewelery Inc.
Address: Molla Fenari Mah Kılıçcılar Sok. No:53 Eminönü, Istanbul

BUYER                    :
History                      :