Your order will be delivered free of charge and insured by Yurtiçi Kargo company.
Delivery of orders placed through our website is made only within the borders of Turkey. Cargo delivery is not made outside the borders of Turkey.
The delivery of the product / products of your purchases is made to the contracted cargo company within 7 business days from the date of order according to the stock status. The product you purchased is specially prepared for you in line with your preferences specified during the order.
The number of days your order will be delivered to the cargo company is stated on the detail page of the product you purchased.
The product you purchased is specially prepared for you in line with your preferences you specified during the order.
Your order is under the responsibility and assurance of Motif Jewelry until it is delivered to you by the cargo company.
It is delivered safely to the address you specify in a special box for jewelry, in a very special package with the product certificate and invoice.
If you wish, you can give different delivery and billing addresses so that your invoice reaches yourself and your gift reaches your loved ones.
Production processes are largely carried out by hand labor. Therefore, production and delivery may rarely exceed the specified time.
Prepared orders are delivered to the cargo company on Saturdays, Sundays, public holidays and holidays.
The cargo company does not deliver on Sundays, public holidays and holidays
You will be notified by e-mail and SMS when your order is delivered to the cargo company.
If the recipient cannot be found at the delivery address, the cargo company leaves a visit notice note. If the recipient does not contact the cargo company within 3 days, the cargo company brings the package back to Motif jewelry A.Ş.
Check the products you have ordered by comparing them with the delivery note during delivery. In case you think that the products are missing or damaged, do not take delivery of the package by having the cargo officer keep a record.
Notify the Roberto Bravo order officer by using the contact form. Your order will be delivered to you as soon as possible after the necessary investigation. When you receive the product, you agree that the cargo company has fully fulfilled its duty.
You can check the status of your order on the order tracking page.
You can contact us using the contact form for any questions and problems on these issues.
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